After downgrading, the form usage we already paid for is still showing?

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    kungo
    Asked on August 20, 2012 at 12:29 PM

    We paid for a month ($9.95) of form usage. We downgraded for the time being, but the form usage we
    already paid for is still showing as used. The form should have re-set back to free 100 uses. 
    Please advise. 

  • Profile Image
    kungo
    Answered on August 20, 2012 at 03:24 PM

    I'm not receiving an answer, so let me re-state this question.

    We paid for the 84 submissions currently still showing as used, during our paid month of service already. 


    Why, then, when we downgraded (probably temporarily) do they still show as taking 84 uses of the free
    100?

    This is not right. It should reset to 100 available uses. Otherwise, what did we pay for?

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    jeanettebmz
    Answered on August 20, 2012 at 06:41 PM

    The usage limit get reset the first day of every month, regardless the type of subscription. We are sorry to hear you did not even pass 100 submissions (which is part of the free plan)  even on your paid period. 

    I have reset the submission counter to compensate this. But this can be done only once for the account's lifetime

     

  • Profile Image
    kungo
    Answered on August 20, 2012 at 06:55 PM

    Thank you very much, jeanettebmz. We hope to eventually generate a better response, and go back to the pay plan. Your customer service response (and that of your team's) continues to be fantastic.

  • Profile Image
    jeanettebmz
    Answered on August 20, 2012 at 06:59 PM

    Your opinion about our service is what makes us smile and keep up the good work!