Emails>>Autoresponder>>Recipients: recipient email gets un-assigned automatically from time to time.

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    ywamepjcomm
    Asked on August 09, 2017 at 04:32 PM

    Now, I found ANOTHER PROBLEM in the same form, I will try to explain:

    Basically, a few days ago I HAD the problem that in ALL my autoresponders in my form had a problem saying something like: missing field... So I know that all those autoresponders were fine, working fine tha days before, but suddenly I found that problem and I fixed them all immediately, but the thing is that I am the only one working in this form, and I know that the day before there was not that problem and the next day I had that same problem in all my autoresponders amd I fxed it right away, so I am sending you the screen shot of the fixed autoresponders, but the thing is that something messed that up and what worries me is that is the SECOND time that happens...

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    BDAVID
    Answered on August 09, 2017 at 04:39 PM

    There is definitely something corrupted with this form, the recipient email should not be getting un-assigned automatically. I have reported this issue to our back-end team. You will be notified via this thread when it gets fixed.

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    ywamepjcomm
    Answered on August 09, 2017 at 05:23 PM

    Thank you

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    ywamepjcomm
    Answered on August 14, 2017 at 11:45 AM

    Ok, this CAN'T continue like this... I need to have answers from you, besides the "we have pass this issue to our developers team"...  Well, is seems that your developer team is not doing anything because I have not hear anything from you guys is DAYS!...

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    BDAVID
    Answered on August 14, 2017 at 12:22 PM

    I will request updates on this to our back-end team. Unfortunately, we do not have an estimated time-frame for a resolution.

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    ywamepjcomm
    Answered on August 15, 2017 at 12:20 PM

    It seems that your "back-end team" doesn't even care about my problem...

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    Kevin_G
    Answered on August 15, 2017 at 12:25 PM

    @ywamepjcomm,

    Apologies for the delay this has taken. 

    Please note that our developers are always busy working on other bugs as well as other features, please rest assured that this will be resolved and we will update you as soon as possible. 

    Thanks. 

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    ywamepjcomm
    Answered on August 18, 2017 at 11:24 AM

    I am still waiting (and getting tired) to hear about the solution to the problem of my form...

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    Kevin_G
    Answered on August 18, 2017 at 11:37 AM

    Unfortunately, we have not received any update regarding the progress on this ticket. I will send a commend asking for updates, hopefully we will be updated as soon as possible.

    Thank you for your understanding. 

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    ywamepjcomm
    Answered on August 24, 2017 at 12:05 PM

    I am really getting tired with the lack of willingness from whoever has this issue on his/desk to work on this... SIX days from my last request of something from you... TWP weeks since in was sent to your "developers team"...

    Are you really gonna do something?... Is it something that you CAN even do?

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    Kevin_G
    Answered on August 24, 2017 at 12:47 PM

    We understand your frustration and we really apologize for the inconveniences this caused you. 

    Unfortunately, we have not received any updates at the moment, this is still been worked by the assigned developer. I will also send another request asking for updates, hopefully we will update you soon. 

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    ywamepjcomm
    Answered on September 05, 2017 at 06:47 PM

    What is going on with this ticket!!!!?????????

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    Kevin_G
    Answered on September 05, 2017 at 08:47 PM

    I have just checked the emails for your form http://www.jotformpro.com/form/41767741377970 and noticed the emails are currently assigned. Could you please let us know if the issue still persists? 

    Might be that there was any updates applied that fixed this, please let us know. 

    I will also ask to our second level in order to know if there has been any progress on this, we will update you here as soon as possible. 

    Thanks.