Password Reset

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    Greg 
    Asked on August 09, 2017 at 05:01 PM

    I've submitted a request to reset my password a few times. How long does it take for the emails to be received? I've check the spam folder and it's not there.

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    aubreybourke
    Answered on August 09, 2017 at 05:10 PM

    There is no account for the email derbycitybears.vicepresident@gmail.com

    Can you please provide your username or account email address?

     

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    Greg 
    Answered on August 09, 2017 at 05:17 PM

    i though that's the email I used to set up the account. This is the form I built before I logged out 

    https://form.jotform.us/72206155284150

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    aubreybourke
    Answered on August 09, 2017 at 05:24 PM

    Thank you. The email address is derbycitybears@gmail.com and the username is DerbyCityBears. Kindly try submitting a password reset again now using those credentials:

    1. Click on Forgot Password

    2. Enter your credentials

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    Greg 
    Answered on August 09, 2017 at 05:25 PM

    well I'm an idiot. Thanks!

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    aubreybourke
    Answered on August 09, 2017 at 05:34 PM

    Welcome. If you have any further issues, please create a new thread. And we will be happy to assist you.