Password Reset

  • Greg
    Asked on August 9, 2017 at 5:01 PM

    I've submitted a request to reset my password a few times. How long does it take for the emails to be received? I've check the spam folder and it's not there.

  • aubreybourke
    Replied on August 9, 2017 at 5:10 PM

    There is no account for the email derbycitybears.vicepresident@gmail.com

    Can you please provide your username or account email address?

     

  • Greg
    Replied on August 9, 2017 at 5:17 PM

    i though that's the email I used to set up the account. This is the form I built before I logged out 

    https://form.jotform.us/72206155284150

  • aubreybourke
    Replied on August 9, 2017 at 5:24 PM

    Thank you. The email address is derbycitybears@gmail.com and the username is DerbyCityBears. Kindly try submitting a password reset again now using those credentials:

    1. Click on Forgot Password

    Password Reset Image 1 Screenshot 30

    2. Enter your credentials

    Password Reset Image 2 Screenshot 41

  • Greg
    Replied on August 9, 2017 at 5:25 PM

    well I'm an idiot. Thanks!

  • aubreybourke
    Replied on August 9, 2017 at 5:34 PM

    Welcome. If you have any further issues, please create a new thread. And we will be happy to assist you.