When my visitors click on the register now button, a pop up is blocked. Wny?

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    tomahwee
    Asked on August 09, 2017 at 06:04 PM

    Some of my visitors have reported that when they click on the register now button, nothing happens.  I did it myself and found that it blocks a pop up and doesn't allow the payment screen to come up.  Why is it in the form of a pop up?

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    david
    Answered on August 09, 2017 at 06:13 PM

    There shouldn't be a popup being generated when submitting the form.  Users should be redirected to the payment page in the same tab, not in a popup window.

    As for the form not completing the submission, try replacing your plugin embedded form with your forms iFrame code:

    https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    Add the iFrame code as you would any other HTML/script.

    If that still does not work, let us know and we will take another look.

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    tomahwee
    Answered on August 09, 2017 at 07:43 PM
    It's still doing the same thing. When I disable my pop up blocker, it works.  When I try it from another browser, other than Chrome, it says there's been an error.
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    liyam
    Answered on August 10, 2017 at 12:28 AM

    That would be a strange behavior. Have you tried making a test submission directly using the form (not embedded) and see if the problem happens likewise? Here's your form: https://www.jotform.us/form/72185494084160

    Thanks.