Should I still be getting a popup message about my email address bouncing?

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    policerecruit
    Asked on August 09, 2017 at 09:22 PM
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    Kiran
    Answered on August 10, 2017 at 02:11 AM

    Generally, the email addresses are added to the bounce list when the emails sent are failing repeatedly due to any reason. I see that your email address is added to our bounce list due to the following reason.

    smtp; 554-mail1.psba.qld.gov.au 554 Your access to this mail

    I have now removed the email address from the bounce list and you should be able to receive the email notifications without any issue.

    Please check the following guide that can help you with troubleshooting email delivery issues.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    Please get back to us if the issue still persists. We will be happy to assist you further.