What if I forgot to set up autoresponder for confirmation emails? Can I resend them?

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    jacindasiew
    Asked on August 09, 2017 at 09:51 PM

    I initially set up the autoresponder to send confirmation emails while building the form. However, something seems misconfigured and I received a lot of feedback that these users didn't receive confirmation emails after a submission, and when I went back to check my settings, I realised the field to send emails was missing. 

     

    I was wondering if we can retroactive send confirmed emails?

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    Nik_C
    Answered on August 10, 2017 at 02:35 AM

    You could do that by following:

    1) Go and edit your Autoresponder:

    2) Make sure that the Send on Edit is selected:

    Also, make sure that the same option is not selected for Notifier.

    3) Then go to Submissions and edit each submission and submit it again:

    That should initiate the Autoresponder email if your users entered the email address in the appropriate field.

    Let us know how that worked.

    Thank you!

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    jacindasiew
    Answered on August 10, 2017 at 04:33 AM

    Hello there, if I had 400+ submissions, and growing a lot more, how do I bulk edit in order to trigger the autoresponder email?

    Another question is, after clicking on "Edit", do you need to do anything to actually change the form? Or do you just click "Edit" then "Cancel Edit" and it will trigger the email?

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    Nik_C
    Answered on August 10, 2017 at 05:02 AM

    Uh, I didn't know for that fact. It will be a lot of work to do that, especially because you have to do one by one, you can not do it in bulk.

    Also, you have to Edit and then click Submit button in the form, that will initiate the edit autoresponder email.

    If you have any further questions please let us know.

    Thank you!

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    jacindasiew
    Answered on August 10, 2017 at 05:10 AM

    Right, this solution might not be great, I will take forever. I will create something off of Jotform to automate this emailing of response then. :(

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    Jim_R
    Answered on August 10, 2017 at 06:17 AM

    To aid you in exporting a list of email addresses that were submitted to your form, you can download your Submission Data to Excel (either in XLS or CSV format).

    Complete guide: How-to-Download-Form-Submissions-as-Excel-CSV-PDF 

    Once you have the sheet, use it to import the email addresses to your preferred email marketing automation software/solution (e.g. Mailchimp). I'm sure most of these platforms have an option to import email addresses. Gmail and other email providers may also provide a way to import email addresses from a CSV.

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    jacindasiew
    Answered on August 11, 2017 at 02:45 AM

    Hello Jim, that's exactly what I did. I used Mailchimp and their MERGE tags in order to create dynamic content from the submissions. Managed to solve my problem! Thank you :)