- BrianAsked on August 09, 2017 at 10:27 PM
- JotForm Support ManagerJeanetteAnswered on August 09, 2017 at 11:47 PM
This is because you made a form to request social security number.
However, most online form builders, including JotForm, are being used for identity theft. So, we go to great lengths to prevent this. That is why our Terms mention that SSNs are considered a Phishing activity.
When you do request SSNs, chances are that our automated phishing detector will flag the form(s) and suspend the account. If this happens you must contact support to whitelist the form and reactivate the account, explaining the purposes of the form(s).
We know there are businesses that require a Social Security number for legitimate purposes, here are some:
• Insurance companies
• Credit card companies, lenders, and any other company receiving a credit application from you
• The three main credit reporting agencies: TransUnion, Equifax, and Experian
• Any company that sells products or services that require notification to the IRS, including:
- Investment advisors
-Real estate purchases
-Financial transactions over $10,000, such as automobile purchases; and other financial transactions
Nevertheless, you must know that since we do store the information in your account, anyone with access to it would also have access to social security numbers. So, in the event of a security breach of your account this could be an issue.
So, having this in mind, we encourage you to follow this recommendation:
Add a sort agreement and/or an e-signature field to the form, so your customers will agree to provide their SSN along with personal info.
Here are some widgets you can add to the form (signature fields):
In your particular case, we would need a sort of proof that you are running any of the business mentioned above, in order to unlock your account.
- BrianAnswered on August 10, 2017 at 12:43 AMPlease reinstate the account; the form in question was a lease application needing social sec # and DOB which we can email instead of collect on a form.
Sent from my iPhone
- CharlieAnswered on August 10, 2017 at 03:30 AM