My account is suspended - how can I fix it?

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    Asked on August 09, 2017 at 10:27 PM
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    Answered on August 09, 2017 at 11:47 PM

    This is because you made a form to request social security number.


    This might violate our terms of use.  SSN collection is not illegal per se. According to this site

    However, most online form builders, including JotForm, are being used for identity theft. So, we go to great lengths to prevent this. That is why our Terms mention that SSNs are considered a Phishing activity.

    When you do request SSNs,  chances are that our automated phishing detector will flag the form(s)  and suspend the account.  If this happens you must contact support to whitelist the form and reactivate the account, explaining the purposes of the form(s).

    We know there are businesses that require a Social Security number for legitimate purposes, here are some:

    • Insurance companies

    • Credit card companies, lenders, and any other company receiving a credit application from you

    • The three main credit reporting agencies: TransUnion, Equifax, and Experian

    • Any company that sells products or services that require notification to the IRS, including:

    - Investment advisors

    - Banks

    -Real estate purchases

    -Financial transactions over $10,000, such as automobile purchases; and other financial transactions

    Nevertheless, you must know that since we do store the information in your account, anyone with access to it would also have access to social security numbers. So, in the event of a security breach of your account this could be an issue.

    So, having this in mind, we encourage you to follow this recommendation:

    Add a sort agreement and/or an e-signature field to the form, so your customers will agree to provide their SSN along with personal info.

    Here are some widgets you can add to the form (signature fields):

    You can also add this Terms of use widget (for the agreement)

    In conclusion:  If your purpose is not to collect SSN from the general public, but from your own customers; if your business is among the list above and if you follow the recommendations; then all this will surely make your forms not to be considered as guilty violating our Terms of Use.

    In your particular case, we would need a sort of proof that you are running any of the business mentioned above, in order to unlock your account.

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    Answered on August 10, 2017 at 12:43 AM
    Please reinstate the account; the form in question was a lease application needing social sec # and DOB which we can email instead of collect on a form.
    Thank you,
    Sent from my iPhone
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    Answered on August 10, 2017 at 03:30 AM

    I have deleted the field asking for Social Security Number and re-activated your account. Please do take note of the information stated by our manager, and please do review our Terms of Use page. Continuous or repeated violation of our terms will only lead to account suspension, and possible for permanent ban.