form responses dont seem to be delivering

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    cammarketinggroup
    Asked on August 10, 2017 at 08:19 AM

    I've installed a few forms lately and they dont seem to be delivering properly... is there something flukedy going on with the output? 

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    selenhaysal
    Answered on August 11, 2017 at 04:52 AM

    I believe that there is no problem with the delivery of the forms. However, you are probably not getting any e-mail notifications about them. You can view your form's submissions following the link below:

    https://www.jotform.com/help/269-How-to-View-Form-Submissions

    Also, your e-mail address might be in our bounce list and this might prevent you getting e-mail notification for your e-mail submissions. There might be several reasons that you are in the bounce list. For example, you might not have enough storage area or your mail server might not be available. Please see the following detailed user guide to remove your e-mail from the bounce list:

    https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

    To prevent the issue occurring again, you can check the following:
    https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues

    If you continue to have problems, please write again.

     

     

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    AIDAN
    Answered on August 11, 2017 at 05:07 AM

    I have checked your email address against the bounce list and found that it's not in.

    I then checked your email activity and found that all recent emails have been sent successfully:

    You may confirm my findings above by following our guide on how to view your email history here: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History

    Please consider checking your SPAM/JUNK/BULK folders in case emails are landing there instead of the inbox.

    I hope this helps. If you need further assistance please let us know. Thank you.