-
cammarketinggroupAsked on August 10, 2017 at 8:19 AM
I've installed a few forms lately and they dont seem to be delivering properly... is there something flukedy going on with the output?
Page URL: http://reuttermechanical.com/ -
selenhaysalReplied on August 11, 2017 at 4:52 AM
I believe that there is no problem with the delivery of the forms. However, you are probably not getting any e-mail notifications about them. You can view your form's submissions following the link below:
https://www.jotform.com/help/269-How-to-View-Form-Submissions
Also, your e-mail address might be in our bounce list and this might prevent you getting e-mail notification for your e-mail submissions. There might be several reasons that you are in the bounce list. For example, you might not have enough storage area or your mail server might not be available. Please see the following detailed user guide to remove your e-mail from the bounce list:
https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List
To prevent the issue occurring again, you can check the following:
https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-IssuesIf you continue to have problems, please write again.
-
AIDANReplied on August 11, 2017 at 5:07 AM
I have checked your email address against the bounce list and found that it's not in.
I then checked your email activity and found that all recent emails have been sent successfully:
You may confirm my findings above by following our guide on how to view your email history here: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History
Please consider checking your SPAM/JUNK/BULK folders in case emails are landing there instead of the inbox.
I hope this helps. If you need further assistance please let us know. Thank you.