Unable to access account

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    Asked on August 10, 2017 at 08:48 AM
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    Answered on August 10, 2017 at 11:12 AM

    Your account got suspended because one of your forms is asking for credit card information. Upon checking your forms, I did not see the guilty fields that violate our terms of use.

    I have now re-activated your account. Please check it again and let us know how it goes. 

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    Answered on August 21, 2017 at 04:24 AM

    Hi John,


    Thanks for the response. I still cannot access my account though. It is saying "login suspended" again?

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    Answered on August 21, 2017 at 05:41 AM

    I have deleted the offending form ID 70653696953571 named "Fashion Ordering Form" and re-activated your account. You should be able to login again and your forms should be working properly now.

    Please be aware that this is unacceptable to collect credit card information because it's considered a phishing activity, which violates our terms of use. Card number, expiration date, security codes and card holder name are considered critical information. The only services allowed to collect such data are those that are DSS/PCI certified.

    In light of this, it is a must to take any of the following options:

    1. Integrate your form with any of our Payment integrations: https://www.jotform.com/help/323-Mastering-Payment-Form-Integrations-with-JotForm

    2. You can take advantage of a feature inside of most of our payment integrations called "Authorization Only" which allows you to collect payments manually at a later time. Here is a more detailed guide on how to do this: https://www.jotform.com/help/292-How-to-Enable-Payment-Authorization


    I hope this helps. If you need further assistance please let us know. Thank you.