- navahAsked on August 10, 2017 at 11:53 AM
I know what the flag icon does, but what does the letter/envelope icon do? I am not able to unclick it either.
- JotForm SupportJim_RAnswered on August 10, 2017 at 12:55 PM
Hey Navah - A closed envelope means it's an UNREAD submission. An opened envelope means it's READ.
You can mark a submission from READ to UNREAD by clicking the envelope.
To mark a submission from UNREAD to READ, you need to click on the entire row (not the envelope) or select the submission entry, so it is considered as READ.
In addition, UNREAD submissions are marked as a red number on your MY FORMS page: