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navahAsked on August 10, 2017 at 11:53 AM
I know what the flag icon does, but what does the letter/envelope icon do? I am not able to unclick it either.
Thank you!
Navah
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Support_Management Jotform SupportReplied on August 10, 2017 at 12:55 PM
Hey Navah - A closed envelope means it's an UNREAD submission. An opened envelope means it's READ.
You can mark a submission from READ to UNREAD by clicking the envelope.
To mark a submission from UNREAD to READ, you need to click on the entire row (not the envelope) or select the submission entry, so it is considered as READ.
Example:
In addition, UNREAD submissions are marked as a red number on your MY FORMS page: