- jcontrubisAsked on August 10, 2017 at 12:42 PM
I added a widget to my form (form calculator) to calculate information from other fields. The calculation works. However, when the submitted information is emailed to me, it does not show the information from the widget. Also, when I create an Excel report, it shows the title of that field, but still does not show the calculated value.
I tried designating that field as a "required" response and even though a value is automatically calculated, when I try to submit the form, I get an error message saying that the required field was not answered.
Can you help?
- JotForm SupportBDAVIDAnswered on August 10, 2017 at 01:37 PM
I have cloned your form, and did a few test, and the information gets erased, it never makes it to our servers.
I then use form calculation widget for the "Total Light Commercial Hours Paid" and, the "Total Regular Mechanic Hours Paid" fields, but they do not allow manual input:
So, there is definitely something wrong with the Form Calculation widget. I have reported this to our back-end team. You will be updated via this thread when this gets fixed.
- jcontrubisAnswered on August 17, 2017 at 03:30 PM
I made a few adjustments and now the calculation shows up on the email and excel reports.
I made two adjustments - I believe it was moving the question to the "top" as opposed to the "left" of the answer that made the difference. I also changed the format to "legacy", but think that was done after the calculation feature began to work.
- JotForm SupportBDAVIDAnswered on August 17, 2017 at 04:08 PM
Glad to know it is working back again. Open a new thread if you need anything else.