Fix a problem with auto response email to recipients

  • lovec31
    Asked on August 10, 2017 at 12:48 PM

    Fix a problem with auto response email to recipients  Image 1 Screenshot 30

    Fix a problem with auto response email to recipients  Image 2 Screenshot 41The first picture says I am missing the field (which I believe would be the recipient's email once they fill out the form.  The second picture is me trying to fix it but it just gives the "please select" option with nothing to select.  Please advise ASAP...my recipients would like a confirmation email with their order.  

     

    Thanks!

    Jotform Thread 1220742 Screenshot
  • Chriistian Jotform Support
    Replied on August 10, 2017 at 1:20 PM

    Are you referring to this form: http://www.jotform.us/form/71777934811163? I checked your form and I noticed that you do not have an email field or text box field on your form. The form only contains a Full Name field and Spinner field.

    Fix a problem with auto response email to recipients  Image 1 Screenshot 40

    Fix a problem with auto response email to recipients  Image 2 Screenshot 51

    The options on the Recipient Email drop-down in the Autoresponder settings are the Email, text box or drop-down fields that might contain the email of your user. 

    Fix a problem with auto response email to recipients  Image 3 Screenshot 62

    Please try to add an Email field on your form and set the field on your Autoresponder to fix the issue.