What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Better forum through categorized threads among other suggestions for improvement

    Asked by vinautomatic on January 23, 2011 at 12:09 PM

    I appreciate what you guys have done with the program emmensely (3.0 rocks and your conditions are much more powerful than other form builders) and have been a longtime customer and referrer. However when I come to this forum all it is is Q&A, not even a real forum. Why not a few different forum categories, one for this Q&A, one for customer showcases, and one for more advanced users, something like this. Just a thought.

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    Answered by vinautomatic on January 23, 2011 at 12:10 PM

    Oh and PS, when I just hit the button to post, it brought me to a page not found page, but the post still posted

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    JotForm Support

    Answered by abajan on January 23, 2011 at 12:54 PM

    I was thinking the along the same lines regarding the forums. Like you, I think the forms are super (the best I've seen anywhere by far) but the forums leave much to be desired. Perhaps it would be better if one of the several third party message board systems were used. The only issue might be difficulty in achieving the right look and feel: branding. But IMO style should be a secondary consideration to function. At any rate, I think many of those systems allow enough flexibility in styling their skins that branding shouldn't be too much of a problem.

    Here's an interesting site, capable of generating very useful comparison charts.

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    JotForm Founder

    Answered by aytekin on January 24, 2011 at 10:10 AM

    Thanks for your suggestions. I agree we may now need categories in this forum to organize things better. 

    Just as a brainstorming: How would you categorize the topics? Would you categorize them on user's levels such as beginners, advanced etc. Or would you categorize them by site sections such as Form Builder, My Forms, Submissions. Or would you categorize them by user's intentions: Bug Report, Feature Request etc.

    Another possible solution might be around features:

    - Creating Forms

    - Using Form Fields

    - Customizing Forms

    - Order Forms

    - Form Emails

    - Creating and Customizing Reports

    - Viewing Submissions

    - Managing Forms on My Forms Page 

    We used tags to create such an organization but it does not seem to be very successful in most case. In some cases, the tags worked well. For example "Inject Custom CSS":


    In addition to showing all topics that has that tag we are showing a short description at the beginning. 

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    Answered by vinautomatic on May 13, 2014 at 02:31 PM

    Sorry I never replied to this - but yes - this would be a good way to categorize it.

    The apps and integrations lately have been awesome by the way! I still want my share when you guys sell for 100+ million $ ;-)

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    JotForm Support

    Answered by TitusN on May 13, 2014 at 04:24 PM

    Thank you for the update.

    Your confirmation has reached our founder - and thank you for the kind words.