Custom thank you page isn't working

  • bfseo
    Asked on August 10, 2017 at 3:26 PM

    I tried to make a custom thank you page but it won't work.

    Jotform Thread 1220980 Screenshot
  • aubreybourke
    Replied on August 10, 2017 at 3:36 PM

    Your custom thank you URL is not correct. It has a space (%20) before the prefix.

    Also the prefix should be http:// not http//

    Custom thank you page isnt working Image 1 Screenshot 20

  • bfseo
    Replied on August 10, 2017 at 4:43 PM
    I put my cursor in the area in Settings to delete the space but there
    wasn't one and I'm still getting the same issue.
    ...
  • aubreybourke
    Replied on August 10, 2017 at 5:01 PM

    OK, I logged into your account and modified your forms conditional settings. It seems you had a redirect condition.

    Custom thank you page isnt working Image 1 Screenshot 20

    So I disabled it. And your form is fully working now.