Conditional Autoresponder Send Later appears to be evaluated only at fist entry?

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    Asked on August 10, 2017 at 04:57 PM

    Hi, I have set up a form where the user needs to fill in a form for a trial period. After the trial period the user needs to go back to the form to change the status. If the user does not respond (in editing the form to change the status), s/he gets a reminder to change the status. 

    For this I setup 3 autoresponders: After a week, 2 weeks and a month. I made conditions to only send the responder as long as the status is on trial.

    However it appears that the condition is only evaluated during the first entry of the form. For this reason all reminder messages are being sent even though the users changed their status. This is rather inconvenience...

    Am I right and if so, how to prevent the reminders from being sent?

    Awaiting your response/rgds/Jaap

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    Answered on August 10, 2017 at 05:52 PM

    Delayed emails are only triggered/evaluated upon initial submission of the form.  Delayed emails are not triggered or stopped when edits are made.  Once a delayed email is triggered on the initial submission, there is no way to prevent it from sending.

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    Answered on August 11, 2017 at 09:46 AM

    Alright, but the issue is I have to send a reminder after a while based on the status of the form.

    Do you know some development is planned for this in the nearby future?

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    Answered on August 11, 2017 at 11:02 AM

    Let me run few tests with this. Since we need to test it with at least 2 autoresponders, I'll get back to you with results and if necessary, we'll forward the thread to our backend team as a feature request based on the test results.

    Thank you for your patience.