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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Save a form and return to later

    Asked by richardede on August 20, 2012 at 07:45 PM

    I have followed the guide (http://www.jotform.com/help/97-How-to-Save-Forms-to-Continue-Later) on how to save a form and return to later.  However this does not work with my form even after trying the entire day. Are there any presetting I need to be aware of in order for it to work?

    I'm wanting to do this because my form is so long, so it's likely clients will want to return at a later time to complete it.

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    JotForm Support

    Answered by jonathan on August 20, 2012 at 10:33 PM


    Can you please tell us which of your form you are trying to do this.

    As I check your form GWC-2011TaxYearSurveyVsn1.0 , I did not find an email notification which is an important requirement for the session to work if you follow this guide http://www.jotform.com/help/97-How-to-Save-Forms-to-Continue-Later .

    It is mentioned on Step 6 and onward of the guide.

    Please inform us if you need further assistance.


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    Answered by richardede on August 21, 2012 at 08:34 AM
    Thanks for your reply, you are correct to assume that its the GWC-2011TaxYearSurveyVsn1.0
    form that I'm trying to do this with. I did put in notifications using the forum as a guide which didn't work, so removed it, which is why you didnt see it. I've put it back in to try again, yet it still does not populate the fields I've filled in when I click on the link I produced.
    Kind regards
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    JotForm Support

    Answered by NeilVicente on August 21, 2012 at 09:22 AM


    You are doing this the wrong way. The feature 'Saving Forms to Continue Later' will only work for unsubmitted forms.

    The submit button which you have renamed "Cancel or return to later" does NOT save entered information to allow for a later completion. Instead, it submits the form to our server and clears the current user session.

    The Back and Next buttons are the ones that actually does the saving. Try this link, edit the details then click the Next button to see what I mean.

    By the way, this particular feature requires a two-form setup and I could not find a 'first form' as referred to in the guide.

    I think you should re-read the guide and start from the top to be able to implement this correctly.

    If you have further questions, please do not hesitate to ask.

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    Answered by richardede on August 21, 2012 at 03:00 PM
    you're right, I was thinking the wrong way. I corrected the problem, but still not getting a response, but this time I think its due to the fact I'm basing it on an email I've used before which is pulling it from the Cache.
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    Answered by jeanettebmz on August 21, 2012 at 04:47 PM

    After clearing your browser cache, please let us know if you still need further assistance

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    Answered by richardede on October 18, 2012 at 03:37 PM

    Forgive me for asking the same question.  However I'm still have so much trouble in resolving this ongoin issue. 

    So here's what I understand, So long as I have setup an autoresponder, I can return to a part filled out form (which has not been submitted) to reveal its content by using the following;




    Please help!




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    Answered by jeanettebmz on October 18, 2012 at 04:41 PM

    Nope, the correct syntax is :



    {email4} might vary in your case, you just need to click on Email under the Form fields list , and it'll give you the correct tag, as shown below



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    Answered by richardede on October 18, 2012 at 05:48 PM

    thanks for getting back to me so quick. I realy appreciate it.   I am wanting to include a link into an email address that I will draft manualy.  If I am aware of the persons email address who used the jotform, could I not replace the {email4} to that of their email to reveal that data?

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    Answered by jeanettebmz on October 18, 2012 at 06:11 PM

    If you are to handle that manually, then you can do that. However, the variables field should do it as well, in an autoresonder.

    At any rate, you would need to make sure that such email address was actually used to send the submisison, otherwise it will not work.

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    Answered by richardede on October 18, 2012 at 06:22 PM

    That's what I thought, but it still does not work.  Here's the form in quesion http://form.jotform.us/form/22256589735162?

    Its got an autoresponder as an email allert setup on the above form.  So what I've been doing to test it, is to fill out a few pages on the form, then stop, without clicking submit. Then using the same email address used in the form as a session id, for example, http://form.jotform.us/form/22256589735162?session=me@me.com, I try to see what I entered.  However this doesn't work:)

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    JotForm Support

    Answered by Mike_T on October 18, 2012 at 07:12 PM

    Let me please explain this a bit, mentioned 'How to Save Forms to Continue Later' tutorial is based on two forms.

    First form is creating a 'session link' to the main (second) form, and sending that link to the form user. Then, user access the second form using the session link.

    If you would like to send session links manually, you can do it. In this case you can add anything to the session variable.

    For example, you can send:

    http://form.jotform.us/form/22256589735162?session=me@me.com - to one user.

    http://form.jotform.us/form/22256589735162?session=SOMEuniqueCODE - to another user.

    http://form.jotform.us/form/22256589735162?session=BillSession - to the next user.

    And so forth.

    In other words, your form users have to access your form using the 'session link' in the first place, otherwise session results will not be saved.

    If it is still not clear for you, please let us know. We would be happy to explain it further.

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    JotForm Support

    Answered by jonathan on October 18, 2012 at 07:19 PM


    In addtion to Mike_T, please do not be confuse by this method http://form.jotform.us/form/22256589735162?email156=me@me.com when using 'session'.

    You may want to check this article also as maybe this was what you were trying to do.



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    Answered by richardede on October 19, 2012 at 11:25 AM

    Thanks so much for this guys! I was missing the fact that from the very start you need to include the session id every time.  If I may expand this question a little more, I populate a field in my form, for example...


    Am I able to still do this with the combination of a session variable, if so, how would it look?

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    JotForm Support

    Answered by liyam on October 19, 2012 at 02:47 PM

    Hello richardede.  If you have set your form to start with a session, all blank forms will be blank as how it was saved from the past session.  This means that, your form will not pre-populate once you have initialized the session on your form, even if you have assigned some values via URL parameters.

    Please let us know if you have more questions.


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    Answered by gwc on October 19, 2012 at 03:02 PM

    I think I understand, but just to be clear, I wanted to pre-populate an email field when I initialy link to the jotform. I know that I can do this using form.jotform.us/form/22256589735162?email395=me@me.com...But what I also want to do when the form initialy loads is have the form open using a session variable.

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    JotForm Support

    Answered by liyam on October 19, 2012 at 03:22 PM

    Unfortunately, that's not possible.  Just as I have said earlier, once you have initialized the session parameter on the URL, it will no longer allow the prepopulation of the fields via URL parameters.