Cannot read the encrypted form submission, no place to put my key

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    Asked on August 11, 2017 at 08:59 AM
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    Answered on August 11, 2017 at 09:55 AM

    Please try the following steps to upload your Encryption key:

    1. Turn off the Form Encryption and then log out from JotForm.

    2. Restart your browser and then log in to your JotForm account.

    3. Turn on the Form Encryption.

    4. Go to the Submissions page, here's a guide: How-to-View-Form-Submissions. In the Submissions page, a pop-up will appear where you can upload the Encryption key.

    For more details about Form Encryption, please check this guide: Encrypted-Forms-and-How-to-Use-Them.

    Hope that helps. Let us know if you're still having issues. Thank you.