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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    iphone and file upload field issue

    Asked by stelli18 on August 20, 2012 at 10:04 PM


    I have seen this question in your forum but was wondering if there is now a work around for this issue. (the last post was 7 months ago) I really like Jot Form but...when I build a form for video file uploads the file (choose a file upload) button doesn't work on iphone or ipad.




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    JotForm Support

    Answered by jonathan on August 20, 2012 at 10:48 PM


    The multiple-file upload field is known to be unstable if use on forms that are meant to be use for iphones. It was recommended to use the single-file upload field instead if the form is meant for use on mobile devices.

    Also, using Opera mini or iCab browsers on iphone/ipad were known to work better and more stable.

    Hope this help. Please inform us if you have other inquiry.


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    JotForm Founder

    Answered by aytekin on August 21, 2012 at 12:14 PM

    Update: We have a possible new solution for the file uploads on iphone/ipad. We have just added a new form field type under Power Tools called Filepicker.io.

    Filepicker.io is a web service that lets your users choose files from the Cloud. Basically what that means is that your users can choose files from their Facebook, Dropbox, Box, Gmail etc. accounts. There is still an option to upload files from a computer.

    So, if you use this new field type most users will upload files from their computer like before, but your users from mobile phone will have some options to pass the file through another app such as dropbox. 

    It is not a perfect solution, we wish we could just make the upload button work on iphone but unfortunately it is not possible. This solution does not make it easy but at least it makes it possible for some of your users. 

    You will need to sign-up (free for 2GB/month) with Filepicker.io and get an API key to use this feature. We have a blog post about it here:


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    Answered by stelli18 on August 21, 2012 at 02:24 PM
    Thanks for the information regarding iPhone file uploads
    Do you have any info on io6? I hear it will support
    File uploads but I can't find any specs on
    What size files will be the maximum upload.
    1 FB would be awesome
    Thanks again
    Sent from my iPhone
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    JotForm Support

    Answered by jonathan on August 21, 2012 at 06:02 PM

    Hi Scott,

    I am not sure about your inquiry (if its on iOS6 or JotForm upload field), but the JotForm subscription do have space limit. You can compare it on each from here  http://www.jotform.com/pricing/ .

    As for the form upload field limit...

    The max file upload size is 1 GB. The limitations may depend on what account type you have:

    'Free' account type users have 100MB of upload space.

    'Premium' users have 10GB of upload space. 

    'Professional' users have 1TB of upload space. 


    Hope this help. Please contact us if you need further clarification.