Unsupported file type error when attaching a PDF to my Autoresponder

  • Profile Image
    coworking
    Asked on August 11, 2017 at 02:34 PM

    Hi !

    I want to attach a PDF file to my autorespondr of a form I created.

    But when I try to attach the file, it does not work and says "Unsopprted file type".

    The PDF I want to attach is a 949 kO file

    Can you help me with this issue ?

    Thank you

  • Profile Image
    Jim_R
    Answered on August 11, 2017 at 02:55 PM

    Hi there too @coworking - I gave this a quick try and found no issues uploading a PDF file to the Autoresponder Email. Here's how it went from my perspective:

    Can you ensure that the file you're uploading is indeed a PDF File (with a .pdf extension)? I suggest you give it another try and if you're still having issues, you can upload your PDF file somewhere online (e.g. a cloud storage, your FTP, etc.), then share the URL with us so we can try the file itself from our end.

  • Profile Image
    coworking
    Answered on August 11, 2017 at 03:11 PM

    Thank you for your help.

    The issue was fixed: I just tried with another PC and it went well.