change payment method

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    berlyellis
    Asked on August 11, 2017 at 02:47 PM
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    david
    Answered on August 11, 2017 at 02:53 PM

    You can update your subscription payment method from the account billing page.  Here is a direct link to the page:

    https://www.jotform.com/myaccount/billing

    There will be an option like this:

    Click "Change Credit Card", then update your billing information.

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    berlyellis
    Answered on August 11, 2017 at 04:43 PM
    Thank you. originally PayPal was used for subscriptions, can I change
    THAT to a credit card? My company no longer wants us to use PayPal...
    ...
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    david
    Answered on August 11, 2017 at 05:15 PM

    To change from PayPal to credit card, first you would need to cancel the PayPal subscription:

    https://www.jotform.com/help/336-How-Can-I-Cancel-My-PayPal-Subscription

    Once the PayPal subscription is cancelled, you can create the new subscription.  Since you have a yearly subscription, you can cancel now and then renew when you receive the subscription expiration notice is received.  You will retain your subscription until the end of your paid period even when cancelled.