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berlyellisAsked on August 11, 2017 at 2:47 PM
How do I change autopay method to a new credit card
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David JotForm SupportReplied on August 11, 2017 at 2:53 PM
You can update your subscription payment method from the account billing page. Here is a direct link to the page:
https://www.jotform.com/myaccount/billing
There will be an option like this:
Click "Change Credit Card", then update your billing information.
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berlyellisReplied on August 11, 2017 at 4:43 PMThank you. originally PayPal was used for subscriptions, can I change
THAT to a credit card? My company no longer wants us to use PayPal...
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David JotForm SupportReplied on August 11, 2017 at 5:15 PM
To change from PayPal to credit card, first you would need to cancel the PayPal subscription:
https://www.jotform.com/help/336-How-Can-I-Cancel-My-PayPal-Subscription
Once the PayPal subscription is cancelled, you can create the new subscription. Since you have a yearly subscription, you can cancel now and then renew when you receive the subscription expiration notice is received. You will retain your subscription until the end of your paid period even when cancelled.