My form gets stuck at Please wait when encryption is enabled

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    SilverWrapper
    Asked on August 11, 2017 at 06:49 PM

    AFTER SUBMITTING, NOTHING HAPPENS AND ITS STUCK ON PLEASE WAIT. I NEED IMMEDIATE ATTENTION TO THIS ISSUE. CAN SOMEONE PLEASE CONTACT ME????

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    Welvin
    Answered on August 11, 2017 at 07:44 PM

    Please try disabling the encryption and enable it back. Then make sure to select Jotform to get you a key.

    Also, you are asking for Credit Card information in the form using our basic input fields. Please note that we do not allow this. I understand that your business requires this method. However, we do not allow it for security reasons. 

    As per our Terms of Use (https://www.jotform.com/terms/):

    Collecting Sensitive Information. You may not use the JotForm to collect certain types of sensitive information, including but not limited to credit card information and any type of login credentials. You may collect some sensitive information such as social security numbers or driver’s license numbers, but you are required to use best security practices of JotForm including SSL and Encrypted Forms features. You are solely responsible for compliance with any data protection and privacy laws and rules applicable to the sensitive information.

     

    If you need to collect a payment at later date, we suggest using our payment integration such as Paypal and enable the authorization.

    https://www.jotform.com/help/292-How-to-Enable-Payment-Authorization