Why don't my login details work?

  • Profile Image
    Ben
    Asked on August 13, 2017 at 09:46 AM

    I've signed up to Jotform, received the confirmation email, verified it also.

    However, I cannot log in on the website.

    It won't keep me logged in at all.

     

     

     

  • Profile Image
    godporiot
    Answered on August 13, 2017 at 10:52 AM

    If I may ask are you getting any error messages?

    You can try using another browser or clear your current browser cache.

    See link below on how to clear browser cache.

    http://wikihow.com/Clear-Your-Browser%27s-Cache

     

  • Profile Image
    Kiran
    Answered on August 13, 2017 at 12:09 PM

    Ben,

    I have checked your account and see that it is active, good in standing. Since you have enabled the option to store the data in EU region, please try logging in to https://eu.jotform.com. If you have forgotten the password, you may try resetting the password from the login screen.

    The password reset link will be sent to the account registered email address so that you can reset the password of your account.

    Please get back to us if the issue still persists. We will be happy to take a look again.