Not receiving emails to the email address associated with my account

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    sschiager
    Asked on August 13, 2017 at 02:38 PM

    I'm very frustrated and annoyed.  I have contacted comcast and have white listed jotform.com.  I am unable to receive emails to my email address associated with this account.

     

    I've submitted several support forms and have not received a reply, hence sending my telephone number (see previous support requests).  I am having problems with the emailed forms and need support.  How can I get help, if I can't get email?

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    Mike_G
    Answered on August 13, 2017 at 03:40 PM

    First of all, we would like to apologize for any inconvenience this is causing you. We understand your situation and we will be glad if we can help you resolve the issue you are experiencing.

    I have found the most recent thread you opened about the issue you also mentioned in this thread — https://www.jotform.com/answers/1202269

    On that thread, you were informed by one of my colleagues that the email address associated with your account is not on our bounce list and on a screenshot that my colleague also provided, the mail logs of your email address does not show any failed email attempts.

    Please contact your email provider and ask them to add JotForm's IP addresses to their whitelist.

    It is also a good idea to add noreply@jotform.com and noreply@formresponse.com to your contacts lists and whitelist our common domain names that are found in this guide — Whitelisting-JotMails-IP-Addresses

    You can also try setting up an SMTP to your account and use it as the Sender Email of your forms. — How-to-Setup-SMTP-for-a-Form