- AndrewAsked on August 13, 2017 at 03:33 PM
I just tried to log into my account and missed one letter and then relogged back in. This time though it gave me small read letters saying: Login Failed- AUTOSUSPENDED. I reset my password, and i reloaded the site multiple times but it would not log in. What can i do.
- JotForm SupportMike_GAnswered on August 13, 2017 at 03:49 PM
We would like to apologize for any inconvenience. We will be glad to help you with your concern. May we just know the username of your account and/or the email address associated with it, please?
We will wait for your response.
- JotForm SupportMike_GAnswered on August 13, 2017 at 05:09 PM
We would like to apologize for any inconvenience, however, I checked your account and found 3 forms. One of those forms contains a password field that triggered the automatic suspension of your account.
We would like to inform you that we do not encourage our users to create Sign Up, Login, or Registration forms. Mainly, forms with a combination of a password field and username/email field. We have an anti-phishing tool that scans forms and places the account that owns it in automatic suspension if any of the fields that are in that form is suspicious of any phishing activity.— http://www.jotform.com/help/8-Terms-of-Use/
We understand that this might not be the case with your form, however, we needed to delete the "Password" field in it in order for us to reactivate your account. You should be able to access your account again.
If you have other questions regarding this, please feel free to contact us again anytime.