I cancelled my service but just got charged for another month

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    lopitz
    Asked on August 14, 2017 at 07:31 AM

    Please cancel my subscription. I cancelled it last month but got charged for another month.

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    Kiran
    Answered on August 14, 2017 at 10:42 AM

    We are sorry for the inconvenience this may have caused. Since you have made the payment using PayPal, it is also required to cancel the subscription from PayPal dashboard. However, I have sent a request to our manager to cancel the subscription and refund the last charge. Your account is now set to Free. Please allow 5 to 7 business days to process the refund.

    Thanks!