I keep getting "account Suspended" trying to log in.

  • Profile Image
    Gayle Smith 
    Asked on August 14, 2017 at 09:50 AM

    I have tried resetting password and sstill can't get in.

  • Profile Image
    Answered on August 14, 2017 at 11:42 AM

    We do not allow for the collection of credit card details through forms.  As per our terms of use:


    Collecting Sensitive Information. You may not use the JotForm to collect certain types of sensitive information, including but not limited to credit card information and any type of login credentials. You may collect some sensitive information such as social security numbers or driver’s license numbers, but you are required to use best security practices of JotForm including SSL and Encrypted Forms features. You are solely responsible for compliance with any data protection and privacy laws and rules applicable to the sensitive information.

    We have recently needed to become much strict on this due to becoming PCI compliant.  This required removing any currently stored credit card data from our system.

    If you require payment authorization, that can be done through one of our many payment processors:


    I removed the credit card fields from the form and activated your account.  The account should be accessible once again.

  • Profile Image
    Gayle Smith 
    Answered on August 15, 2017 at 02:43 PM
    I saw this after I readied them. I will remove.
    Gayle Smith