What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I am not receiving email alerts

    Asked by LocalArtScenes on August 21, 2012 at 10:35 AM

    Hello,

     

    my account is LocalArtScenes and I am not receiving email alerts. Can you check it out and let me know if I have set up wrong. Or are you experiencing delays?

     

    Thanks

    Lance.

    Page URL:
    http://www.localartscenes.com/basic-shop.html

  • Profile Image
    JotForm Support

    Answered by NeilVicente on August 21, 2012 at 11:29 AM

    Our mail server logs for the addresses la*****rt@rog***.com and i****@localartscenes.com show that the email notifications were successfully delivered.

    Can you please check your Spam folders for the missing emails?

    If you can't find them there, try whitelisting our mail server IP's (you may need your mail provider's help for this). Afterwards, send a test submission then contact us again if the problem persists.