Why is my account suspended?

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    Lisa MAck 
    Asked on August 14, 2017 at 11:49 AM

    Says my log in has been suspended. I have been trying to get my account fixed for the past week. Can someone please respond. I am losing business due Jotfom!!!!!

  • Profile Image
    AIDAN
    Answered on August 14, 2017 at 12:42 PM

    Upon examination of your account, I found that it is indeed suspended, because your form "Lone Duck Campground Reservation Request" with ID 60918651862160 is collecting credit card information.

    Please be aware that this is unacceptable because it's considered a phishing activity, which violates our terms of use. Card number, expiration date, security codes and card holder name are considered critical information. The only services allowed to collect such data are those that are DSS/PCI certified.

    In light of this, it is a must to take any of the following options:

    1. Integrate your form with any of our Payment integrations: https://www.jotform.com/help/323-Mastering-Payment-Form-Integrations-with-JotForm

    2. You can take advantage of a feature inside of most of our payment integrations called "Authorization Only" which allows you to collect payments manually at a later time. Here is a more detailed guide on how to do this: https://www.jotform.com/help/292-How-to-Enable-Payment-Authorization

     

    Please get back to us if you accept these options, so that we would consider removing the offending fields and re-activating your account.

  • Profile Image
    Lisa MAck 
    Answered on August 14, 2017 at 05:43 PM
    Please reactivate my form with the authorize only option.
     
    ...
  • Profile Image
    AIDAN
    Answered on August 14, 2017 at 05:59 PM

    I have removed the offending fields from your form, and re-activated your account.

    You can now access the form and implement the payment authorization option as per my previous reply and the aforementioned guide.

    I hope this helps. If you need further assistance please let us know. Thank you.