Why MailChimp integration is not working?

  • Profile Image
    jonaybss
    Asked on August 14, 2017 at 12:40 PM

    2. I integrated Mailchimp and choose the right list, but the data is not being updated.

  • Profile Image
    Nik_C
    Answered on August 14, 2017 at 01:04 PM

    I tested the integration with MailChimp with cloned version of your form and it worked fine. The data transferred immediately.

    Are you not receiving any data or you're receiving just partially?

    Also, could you please let us know with which field are you integrating the below field on MailChimp:

     

    For example, I set a drop-down field type on my MailChimp and it worked:

    Here is my MailChimp's side:

    We'll wait for your response.

    Thank you!

  • Profile Image
    jonaybss
    Answered on August 14, 2017 at 01:43 PM
    Thank you very much for your quick answer.
    It's not working for us at all. Yes, I have the drop down too and
    everything is ok, but I don't know what I am missing there.
    Getting in touch with them to know where is the problem. It doesn't work
    with Zapier either.
    Thank you very much for your help anyway.
    Best,
    Jonay
    ...
  • Profile Image
    Nik_C
    Answered on August 14, 2017 at 01:53 PM

    Hello Jonay, 

    I checked your form and integrations, and I see you have the direct integration with MailChimp there:

    If you have the integration active through Zapier as well, please try disabling it and using only the direct integration.

    Let us know if that resolved the problem.

    Thank you!

  • Profile Image
    jonaybss
    Answered on August 14, 2017 at 01:57 PM

    Hello Nik,

    I disabled it but the problem is still there. 

     

    In my opinion it seems that the problem is from Mailchimp side as any integration is working for me. I am waiting for their reply.

     

    I'll update you as soon as I have an answer. 

    Thank you!

  • Profile Image
    Nik_C
    Answered on August 14, 2017 at 02:01 PM

    Ok Jonay, please do.

    We'll wait for your response.

    Thank you!