I am unable to log in with my password and did not receive a password reset instructions email

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    Anne 
    Asked on August 14, 2017 at 03:36 PM

    I didn't change my password and it says password isn't valid. I tried to reset the password and never got the email from you with the reset.

    Last time I was on I upgraded the service plan. This shouldn't be happening with a paid service.

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    AIDAN
    Answered on August 14, 2017 at 03:56 PM

    First of all please accept my apologies for any inconvenience.

    Upon inspection I found an account with the username villasandvines and it's in the Bronze plan.

    Please note that if this is the account you're referring to, then the email associated with it is different from the one you are currently using (anne@villas-and-vines.com) which may explain why you were not able to reset the password.

    If this is not the account, kindly provide us with the account username or the ID or URL of one of your forms, so we can locate your account and assist you with regaining access to it.

    Thank you in advance. We are awaiting your reply.