Why I am not receiving submission email?

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    agatestudio
    Asked on August 15, 2017 at 06:22 AM

    i have form that if someone has submitted i will get the email notify

    this happen just view days ago 

    before that i get the email notify normally

     

    when i test email it said successful sent to my email 

     

  • Profile Image
    ashwin_d
    Answered on August 15, 2017 at 06:56 AM

    Hello,

    It seems you have created one more thread for same issue and I have already responded to you in the following thread:  https://www.jotform.com/answers/1223639

    Thank you!

  • Profile Image
    agatestudio
    Answered on August 15, 2017 at 07:10 AM

    thank you for respond ..

    but i didnt see your respond ...

  • Profile Image
    agatestudio
    Answered on August 15, 2017 at 07:11 AM

    and sorry to created more than one thread 
    because one of them is private ...

     

     

    its fine to answer here ..

    and if you need contact my email, you can reach me in career@agate.id or admin@agate.id 

     

    thanks.

  • Profile Image
    ashwin_d
    Answered on August 15, 2017 at 08:25 AM

    Copying my answer from other thread of yours:

     

    Hello agatestudio,

    I'm sorry for the trouble caused to you. 

    I did check your form's notification email alert and did not find any issue with that. Your email address career@agate.id  is not in our bounce list as well. You should receive submission emails without any problem. I also checked our email logs and found that submission emails are being sent successfully. Please check the email logs below:

    [2017-08-15 05:34:06] Submission #3785988414417744511 Form #62970027801453 SENT to career@agate.id from noreply@jotform.com, via SENDMAIL 

    [2017-08-15 05:30:48] Submission #3785986434414839627 Form #61916028090453 SENT to career@agate.id from noreply@jotform.com, via SENDMAIL 

    [2017-08-15 05:00:18] Submission #3785968034412253378 Form #61916028090453 SENT to career@agate.id from noreply@jotform.com, via SENDMAIL 

    Have you checked your SPAM folder already to see if the submission emails ended up there? If the issue persists,  I would suggest you to please use your own email address with SMTP settings to send submission emails. You may like to take a look at the following guide on how to use your own SMTP setting:  https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form 

    Thank you!