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agatestudioAsked on August 15, 2017 at 6:22 AM
i have form that if someone has submitted i will get the email notify
this happen just view days ago
before that i get the email notify normally
when i test email it said successful sent to my email
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Ashwin JotForm SupportReplied on August 15, 2017 at 6:56 AM
Hello,
It seems you have created one more thread for same issue and I have already responded to you in the following thread: https://www.jotform.com/answers/1223639
Thank you!
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agatestudioReplied on August 15, 2017 at 7:10 AM
thank you for respond ..
but i didnt see your respond ... -
agatestudioReplied on August 15, 2017 at 7:11 AM
and sorry to created more than one thread
because one of them is private ...its fine to answer here ..
and if you need contact my email, you can reach me in career@agate.id or admin@agate.id
thanks.
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Ashwin JotForm SupportReplied on August 15, 2017 at 8:25 AM
Copying my answer from other thread of yours:
Hello agatestudio,
I'm sorry for the trouble caused to you.
I did check your form's notification email alert and did not find any issue with that. Your email address career@agate.id is not in our bounce list as well. You should receive submission emails without any problem. I also checked our email logs and found that submission emails are being sent successfully. Please check the email logs below:
[2017-08-15 05:34:06] Submission #3785988414417744511 Form #62970027801453 SENT to career@agate.id from noreply@jotform.com, via SENDMAIL
[2017-08-15 05:30:48] Submission #3785986434414839627 Form #61916028090453 SENT to career@agate.id from noreply@jotform.com, via SENDMAIL
[2017-08-15 05:00:18] Submission #3785968034412253378 Form #61916028090453 SENT to career@agate.id from noreply@jotform.com, via SENDMAIL
Have you checked your SPAM folder already to see if the submission emails ended up there? If the issue persists, I would suggest you to please use your own email address with SMTP settings to send submission emails. You may like to take a look at the following guide on how to use your own SMTP setting: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form
Thank you!