- agatestudioAsked on August 15, 2017 at 06:22 AM
i have form that if someone has submitted i will get the email notify
this happen just view days ago
before that i get the email notify normally
when i test email it said successful sent to my email
- JotForm Supportashwin_dAnswered on August 15, 2017 at 06:56 AM
It seems you have created one more thread for same issue and I have already responded to you in the following thread: https://www.jotform.com/answers/1223639
- agatestudioAnswered on August 15, 2017 at 07:10 AM
thank you for respond ..
but i didnt see your respond ...
- JotForm Supportashwin_dAnswered on August 15, 2017 at 08:25 AM
Copying my answer from other thread of yours:
I'm sorry for the trouble caused to you.
I did check your form's notification email alert and did not find any issue with that. Your email address firstname.lastname@example.org is not in our bounce list as well. You should receive submission emails without any problem. I also checked our email logs and found that submission emails are being sent successfully. Please check the email logs below:
[2017-08-15 05:34:06] Submission #3785988414417744511 Form #62970027801453 SENT to email@example.com from firstname.lastname@example.org, via SENDMAIL
[2017-08-15 05:30:48] Submission #3785986434414839627 Form #61916028090453 SENT to email@example.com from firstname.lastname@example.org, via SENDMAIL
[2017-08-15 05:00:18] Submission #3785968034412253378 Form #61916028090453 SENT to email@example.com from firstname.lastname@example.org, via SENDMAIL
Have you checked your SPAM folder already to see if the submission emails ended up there? If the issue persists, I would suggest you to please use your own email address with SMTP settings to send submission emails. You may like to take a look at the following guide on how to use your own SMTP setting: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form