The Signature widget is not always working on a phone

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    Asked on August 15, 2017 at 08:34 AM

    Hello, the signature feature on a phone seems to be hit or miss depending on who's trying to complete the form? Is this something that only works on certain types of phones?

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    Answered on August 15, 2017 at 10:02 AM

    As far as I know, Signature feature works well with i-phones, i-pads and android phones.

    Also I've tested your form on different phones and It's working fine. I didn't see any problem with signature feature. Still If you are facing this problem then please share more details about specific phones on which you are facing problem.

    Happy to assist you further.

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    Answered on August 15, 2017 at 11:17 AM

    I tested your form on my Samsung Galaxy S4 and the signature fields are working properly on my end. 

    You have three signature widgets on your form, Smooth Signature, E-Signature and Initials. Which one is not working for some of your users? Also, do you maybe know which phone are those users using?

    In case that your form is embedded and the signature fields are not working there, provide us the webpage URL.