What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    IMPORTANT -My form submissions are being cut off

    Asked by cocnmp on August 21, 2012 at 01:26 PM

    I have a premium account and I would like to know why my form submissions are being cutoff or truncated? This has just begun happening.  Is it something to do with the account, if so we will rectify that immediately.

     

    thanks

    NewMedia Production -City of Calgary

    Page URL:
    calgarymayor.ca

  • Profile Image

    Answered by jeanettebmz on August 21, 2012 at 02:34 PM

    Can you please tell me if this is happening in all of the forms or a particular one?

    if so, is this the form involved

     

  • Profile Image

    Answered by cocnmp on August 21, 2012 at 03:11 PM

    No it is happening to this one.  http://www.calgarymayor.ca/form_event_invite.php. Why do you notice something incorrect with this form?

    I will provide a screen grab shortly.

    thanks!

  • Profile Image

    Answered by cocnmp on August 21, 2012 at 03:14 PM

    screen grab here: http://test.cocnmp.com/cmw/jotform-screen.jpg

  • Profile Image
    JotForm Support

    Answered by abajan on August 21, 2012 at 03:50 PM

    @cocnmp

    Please replace the notification with a new one and let us know if that helps.

  • Profile Image

    Answered by New Media on August 22, 2012 at 09:37 AM

    yes that did. You can mark this as resolved, thank you team for your quick responses

  • Profile Image
    JotForm Support

    Answered by abajan on August 22, 2012 at 10:41 AM

    It was our pleasure to help.

    Cheers :)