Why is my account disabled?

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    Kim Farmer 
    Asked on August 15, 2017 at 12:15 PM

    Hello I understand that we reached the limit for forms but where are our forms?!  We will simply delete some to make space for new.  Please address ASAP thank you.

  • Profile Image
    BJoanna
    Answered on August 15, 2017 at 12:29 PM

    Is this issue related to the account kxclark

    That account is overlimit because you exceeded the Upload Storage Space, which is 100 MB for the Free accounts. Currently, the uploaded files are taking 100.60 MB on your account and because of that your forms are disabled. 

    To clear the Upload Storage Space, you need to delete the submissions with uploads. 

    How to Delete Form Submission Data

    Please take note: Deleted submissions are permanently deleted and can no longer be restored. 

    I would suggest you to first download your files to your computer and then to delete them. 

    How to export all of your data at once

    How to Download Form Submissions as Excel/CSV/PDF?

    You can also upgrade your account to a higher plan to get more available space. More about different account types you can find on our Pricing page

    Hope this will help.