Unable to create an account

sebastien
Asked on August 16, 2017 at 09:05 AM
hi im trying to open an account and it alsways says "error, could not create account". i tried with firefox mac and safari. same problem...
- open
- cant
- problem
- create
- create account
- same
JotForm Support

John_Benson
Answered on August 16, 2017 at 11:02 AM

I created an account to test it and I was able to replicate the issue.

I have now escalated the issue to our developers. I will contact you again via this thread once the issue is fixed.

Thank you.
Jose Otero
Answered on August 16, 2017 at 11:05 AM

I'm having the same issue
JotForm Support

John_Benson
Answered on August 16, 2017 at 11:44 AM

@Jose Otero

We have alerted our developers and they are working to resolve the issue. We will let you know as soon as it has been fixed.

Thank you.
JotForm Support

John_Benson
Answered on August 16, 2017 at 05:13 PM

Sorry for the inconvenience.

The issue has now been fixed. Please try creating a new account again and let us know if the issue persists.

Thank you.