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Unable to create an account

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    sebastien 
    Asked on August 16, 2017 at 09:05 AM

    hi im trying to open an account and it alsways says "error, could not create account".  i tried with firefox mac and safari.  same problem...

    Screenshot
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    John_Benson
    Answered on August 16, 2017 at 11:02 AM

    I created an account to test it and I was able to replicate the issue.

    I have now escalated the issue to our developers. I will contact you again via this thread once the issue is fixed. 

    Thank you.

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    Jose Otero 
    Answered on August 16, 2017 at 11:05 AM

    I'm having the same issue

     

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    John_Benson
    Answered on August 16, 2017 at 11:44 AM

    @Jose Otero

    We have alerted our developers and they are working to resolve the issue.  We will let you know as soon as it has been fixed.

    Thank you.

     

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    John_Benson
    Answered on August 16, 2017 at 05:13 PM

    Sorry for the inconvenience.

    The issue has now been fixed. Please try creating a new account again and let us know if the issue persists. 

    Thank you.