Unable to create an account

sebastien
Asked on August 16, 2017 at 09:05 AM
hi im trying to open an account and it alsways says "error, could not create account". i tried with firefox mac and safari. same problem...
- open
- cant
- problem
- create
- create account
- same
John_Benson
Answered on August 16, 2017 at 11:02 AM

I created an account to test it and I was able to replicate the issue.

I have now escalated the issue to our developers. I will contact you again via this thread once the issue is fixed.

Thank you.
Jose Otero
Answered on August 16, 2017 at 11:05 AM

I'm having the same issue
John_Benson
Answered on August 16, 2017 at 11:44 AM

@Jose Otero

We have alerted our developers and they are working to resolve the issue. We will let you know as soon as it has been fixed.

Thank you.
John_Benson
Answered on August 16, 2017 at 05:13 PM

Sorry for the inconvenience.

The issue has now been fixed. Please try creating a new account again and let us know if the issue persists.

Thank you.