Why won't my forms send confirmation emails like the used to?

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    GoodLifeIA
    Asked on August 16, 2017 at 11:25 AM

    I have set up a form that used to send emails after submission. Recently it has stopped sending emails after submission. I don't know what changed. 

    For example, if I select "Fidelity & Guarantee" as my "Carrier Selection", it should send a confirmation email to the conditional email addresses and the email address entered in the "Email" field. It only sends confirmation to the email address in the "Email" field instead of that one and the conditional emails. Is there a conditional logic error somewhere I'm missing? The spelling is all the same. It worked in the past but no longer does. The emails are not on my "Bounce" list. 

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    John_Benson
    Answered on August 16, 2017 at 12:12 PM

    To avoid confusion, we will be addressing your issue on this thread: https://www.jotform.com/answers/1224843

    Please reply there if needed. Thank you.