- nkirkwood31Asked on August 16, 2017 at 12:51 PM
I linked a form to a promotion and it is now gone. What happened?
- JotForm SupportBJoannaAnswered on August 16, 2017 at 01:27 PM
Please provide us the ID of the form that disappeared.
You have 6 forms on your account and 5 of them are active.
http://www.jotform.us/form/72003490584150 - Disabled form
You also have one form inside of the Trash folder. That form was deleted today.
Is that the form that disappeared? It is possible to restore a form from the Trash folder.
However, you will not be able to restore it because you reached the limit of 5 forms for Free accounts.
If you want to restore that form, you will have to delete or disable some other active form on your account or you can upgrade your account to increase the form limit. More about the different account types you can find on our pricing page.
Let us know if you need further assistance.