Why is my client account suspended?

  • Nikolay
    Asked on August 16, 2017 at 2:21 PM

    All the forms for my client are inactive and I don't know why I can't log in because the account is now suspended and I don't know why? I need this to be fixed ASAP. the client business name is dish creative cuisine.

    Page URL: http://dishcreativecuisine.com/employment/index.html
  • David JotForm Support
    Replied on August 16, 2017 at 3:11 PM

    You account was flagged due to requesting social security numbers through one of your forms.  The usage does look legitimate so I whitelisted the form and activated your account. 

    We do highly recommend using encrypted form data when collecting sensitive data like social security numbers:

    https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them