I am not receiving email alerts

  • Profile Image
    cmkleindesign
    Asked on August 22, 2012 at 02:03 AM

    Is there a reason why I am not receiving email alerts? 

    I don't want to have to log in to jot form everyday to check if people have contacted me through my form. 

    Please help asap

  • Profile Image
    idarktech
    Answered on August 22, 2012 at 03:55 AM

    Hi,

    Your email is in the bounce list and I have now removed it. It should be working fine now.

    Here's the reason why your email is in the bounce list:

    Reason(s) : 5.1.0 - Unknown address error 550-': invalid address'

    I'd suggest to recheck your email if it's correct or valid. 

    Thank you!

  • Profile Image
    cmkleindesign
    Answered on August 22, 2012 at 11:07 AM

    Thanks! 

    When I receive the email alert, When I click reply it replies to myself. How come? 

    How can I make it reply to the sender of the form?

  • Profile Image
    idarktech
    Answered on August 22, 2012 at 11:39 AM

    Hi,

    Maybe because you've entered your email address on the email field of your form when you tested it? Your form notification sender email is setup correctly. :)

    I'd love to make a test submission with your form but I think you're currently editing because your form doesn't have submit button, currently. :)

    Anyway, just let me know if it's OK now. Thanks.