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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I am not receiving email alerts

    Asked by cmkleindesign on August 22, 2012 at 02:03 AM

    Is there a reason why I am not receiving email alerts? 

    I don't want to have to log in to jot form everyday to check if people have contacted me through my form. 

    Please help asap

    Page URL:
    http://cmkleindesign.com/77483/say-hello

  • Profile Image
    JotForm Support

    Answered by idarktech on August 22, 2012 at 03:55 AM

    Hi,

    Your email is in the bounce list and I have now removed it. It should be working fine now.

    Here's the reason why your email is in the bounce list:

    Reason(s) : 5.1.0 - Unknown address error 550-': invalid address'

    I'd suggest to recheck your email if it's correct or valid. 

    Thank you!

  • Profile Image

    Answered by cmkleindesign on August 22, 2012 at 11:07 AM

    Thanks! 

    When I receive the email alert, When I click reply it replies to myself. How come? 

    How can I make it reply to the sender of the form?

  • Profile Image
    JotForm Support

    Answered by idarktech on August 22, 2012 at 11:39 AM

    Hi,

    Maybe because you've entered your email address on the email field of your form when you tested it? Your form notification sender email is setup correctly. :)

    I'd love to make a test submission with your form but I think you're currently editing because your form doesn't have submit button, currently. :)

    Anyway, just let me know if it's OK now. Thanks.