- burgertAsked on August 22, 2012 at 05:02 AM
I specified the email address of the recipient of submitted forms in the allocated space on the 'envelope' form (bottom right position). When I send a test email it works, but when I submit a form from my website, I dont get any email to notify me. Do I still miss something?
- fxrAnswered on August 22, 2012 at 05:13 AM
Which of your 4 forms are you having this problem with?
It would also be useful to get a URL of the website where it is being hosted.
- burgertAnswered on August 22, 2012 at 05:21 AM
The form is 'Uploaded Files' and the url is:
Thanks for thr quick response.
- ItalyTechAnswered on August 22, 2012 at 06:43 AM
after checked your email notification's settings I can see that email will be sent to three email addresses: firstname.lastname@example.org, email@example.com and firstname.lastname@example.org.
Our mail log inform us that email was sent succesfully to this email addresses except to email@example.com that rejected our mail.
See log below:
monk: /var/log/mail.log:Aug 22 06:36:17 monk sm-mta: q7MAaHY0001087: to=, ctladdr= (1005/1006), delay=00:00:00, xdelay=00:00:00, mailer=esmtp, pri=124863, relay=gmail-smtp-in.l.google.com. [126.96.36.199], dsn=2.0.0, stat=Sent (OK 1345631777 p10si3006835vdw.125)
Please let us know if you need further assistance. Alessandro
- JotForm SupportliyamAnswered on August 22, 2012 at 06:47 AM
I did a test and it seems to be rejected by your mail service provider for iafrica.com, as stated by Italytech: 451 Temporary Policy Rejection - Please try later
Please try to contact your service provider for iafrica.com and have these IPs whitelisted:
As soon as the IPs has been added, please do let us know so we can verify if this solution fixes your problem.
- burgertAnswered on August 22, 2012 at 07:32 AM
Thanks for the reply. I will ask iafrica.com to whitelist the ip's you mentioned. I dont know where the firstname.lastname@example.org is coming from - I have not specified that at all. Is it possible that you can delete it from the list, please?
- JotForm SupportliyamAnswered on August 22, 2012 at 08:45 AM
There was a miscommunication between me and Italytech when both of us were doing each our own investigation on your issue. The email address you mentioned is mine when I was testing your form. I also have removed it immediately after the test.
Please keep us posted.