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  • Profile Image

    Dont receive submission email but test email works

    Asked by burgert on August 22, 2012 at 05:02 AM

    I specified the email address of the recipient of submitted forms in the allocated space on the 'envelope' form (bottom right position). When I send a test email it works, but when I submit a form from my website, I dont get any email to notify me. Do I still miss something?

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    Answered by fxr on August 22, 2012 at 05:13 AM

    Which of your 4 forms are you having this problem with?

    It would also be useful to get a URL of the website where it is being hosted.

     

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    Answered by burgert on August 22, 2012 at 05:21 AM

    Hi fxr.

    The form is 'Uploaded Files' and the url is:

    http://www.mediator-printers.co.za/index.php?option=com_content&view=article&id=60&Itemid=106

    Thanks for thr quick response.

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    Answered by ItalyTech on August 22, 2012 at 06:43 AM

     

    Hi burgert,

    after checked your email notification's settings I can see that email will be sent to three email addresses: master.cedric@gmail.com, mediator@iafrica.com and burgertleroux@gmail.com.

     

    Our mail log inform us that email was sent succesfully to this email addresses except to mediator@iafrica.com that rejected our mail.

     

    See log below:

     

    monk: /var/log/mail.log:Aug 22 06:36:17 monk sm-mta[1093]: q7MAaHY0001087: to=, ctladdr= (1005/1006), delay=00:00:00, xdelay=00:00:00, mailer=esmtp, pri=124863, relay=gmail-smtp-in.l.google.com. [74.125.131.26], dsn=2.0.0, stat=Sent (OK 1345631777 p10si3006835vdw.125)

     

     

        monk: /var/log/mail.log:Aug 22 06:39:25 monk sm-mta[2228]: q7MAaHbK001083: to=, ctladdr= (1005/1006), delay=00:03:08, xdelay=00:01:20, mailer=esmtp, pri=214860, relay=nav-gateway.mweb.co.za. [196.28.76.18], dsn=4.3.0, stat=Deferred: 451 Temporary Policy Rejection - Please try later I may suggest you to check in spam folder or to disable / configure as well your spam filter.
    Please let us know if you need further assistance. Alessandro
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    JotForm Support

    Answered by liyam on August 22, 2012 at 06:47 AM

    Hello burtert,

    I did a test and it seems to be rejected by your mail service provider for iafrica.com, as stated by Italytech: 451 Temporary Policy Rejection - Please try later

    Please try to contact your service provider for iafrica.com and have these IPs whitelisted:

    188.138.116.138
    107.20.173.204
    174.34.57.218
    174.34.57.216
    174.34.57.214
    174.34.57.219
    208.117.50.251
    85.25.117.56

    As soon as the IPs has been added, please do let us know so we can verify if this solution fixes your problem.

    Thanks.

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    Answered by burgert on August 22, 2012 at 07:32 AM

    Thanks for the reply. I will ask iafrica.com to whitelist the ip's you mentioned. I dont know where the master.cedric@gmail.com is coming from - I have not specified that at all. Is it possible that you can delete it from the list, please?

    Thanks.

  • Profile Image
    JotForm Support

    Answered by liyam on August 22, 2012 at 08:45 AM

    Hello burgert,

    There was a miscommunication between me and Italytech when both of us were doing each our own investigation on your issue.  The email address you mentioned is mine when I was testing your form. I also have removed it immediately after the test.

    Please keep us posted.

    Thanks.