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    Dont receive submission email but test email works

    Asked by burgert on August 22, 2012 at 05:02 AM

    I specified the email address of the recipient of submitted forms in the allocated space on the 'envelope' form (bottom right position). When I send a test email it works, but when I submit a form from my website, I dont get any email to notify me. Do I still miss something?

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    Answered by fxr on August 22, 2012 at 05:13 AM

    Which of your 4 forms are you having this problem with?

    It would also be useful to get a URL of the website where it is being hosted.


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    Answered by burgert on August 22, 2012 at 05:21 AM

    Hi fxr.

    The form is 'Uploaded Files' and the url is:


    Thanks for thr quick response.

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    Answered by ItalyTech on August 22, 2012 at 06:43 AM


    Hi burgert,

    after checked your email notification's settings I can see that email will be sent to three email addresses: master.cedric@gmail.com, mediator@iafrica.com and burgertleroux@gmail.com.


    Our mail log inform us that email was sent succesfully to this email addresses except to mediator@iafrica.com that rejected our mail.


    See log below:


    monk: /var/log/mail.log:Aug 22 06:36:17 monk sm-mta[1093]: q7MAaHY0001087: to=, ctladdr= (1005/1006), delay=00:00:00, xdelay=00:00:00, mailer=esmtp, pri=124863, relay=gmail-smtp-in.l.google.com. [], dsn=2.0.0, stat=Sent (OK 1345631777 p10si3006835vdw.125)



        monk: /var/log/mail.log:Aug 22 06:39:25 monk sm-mta[2228]: q7MAaHbK001083: to=, ctladdr= (1005/1006), delay=00:03:08, xdelay=00:01:20, mailer=esmtp, pri=214860, relay=nav-gateway.mweb.co.za. [], dsn=4.3.0, stat=Deferred: 451 Temporary Policy Rejection - Please try later I may suggest you to check in spam folder or to disable / configure as well your spam filter.
    Please let us know if you need further assistance. Alessandro
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    JotForm Support

    Answered by liyam on August 22, 2012 at 06:47 AM

    Hello burtert,

    I did a test and it seems to be rejected by your mail service provider for iafrica.com, as stated by Italytech: 451 Temporary Policy Rejection - Please try later

    Please try to contact your service provider for iafrica.com and have these IPs whitelisted:

    As soon as the IPs has been added, please do let us know so we can verify if this solution fixes your problem.


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    Answered by burgert on August 22, 2012 at 07:32 AM

    Thanks for the reply. I will ask iafrica.com to whitelist the ip's you mentioned. I dont know where the master.cedric@gmail.com is coming from - I have not specified that at all. Is it possible that you can delete it from the list, please?


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    JotForm Support

    Answered by liyam on August 22, 2012 at 08:45 AM

    Hello burgert,

    There was a miscommunication between me and Italytech when both of us were doing each our own investigation on your issue.  The email address you mentioned is mine when I was testing your form. I also have removed it immediately after the test.

    Please keep us posted.