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Brother2BrotherAsked on August 16, 2017 at 8:59 PM
Hi,
Our former webmaster's information is showing up on our form submissions with their name, safiyaoni@radiantalchemy.org I can't seem to find the place where this information is listed so that I can change it to our email info@teenmentoring.org. Here is the screen shot. Thanks.
Page URL: http://teenmentoring.org/our-program -
JanReplied on August 16, 2017 at 9:35 PM
I believe you are referring to the (Little Brother to Brother Student Application) form. I checked the autoresponder email settings and I can verify that you already changed the "Reply-To Email" field in the "Recipients" tab.
If you're still having issues, please let us know so that we can further assist you. Thank you.
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Brother2BrotherReplied on August 16, 2017 at 10:20 PM
At the top of the screen you will see
Brother to Brother Mentoring Program <safiyaoni@radiantalchemy.org> This is the email I want to delete. The webmaster's email address should not be here. It needs to be info@teenmentoring.org.
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JanReplied on August 16, 2017 at 10:56 PM
I was able to replicate the issue. I opened your form and changed the Sender Email to noreply@formresponse.com. After that, I changed it back to noreply@jotform.com.
The issue is now resolved. Here's a screenshot:
Also, I deleted the test submissions I made.
Hope that helps. Let us know if you need further assistance. Thank you.