Not all the answers shown in PDF submissions file

  • Profile Image
    KaunasIce
    Asked on August 17, 2017 at 06:28 AM

    Hi,

    I've built quite a big form and when I try to download all the submissions in PDF file, there are answers missing. All the fields are checked in the settings. Also Auto Hide empty fields is chekced.

    Any ideas what could be wrong? :)

    This is my form:

    https://eu.jotform.com/KaunasIce/autumn-cup-2017-isu

  • Profile Image
    ashwin_d
    Answered on August 17, 2017 at 08:14 AM

    Hello KaunasIce,

    I'm sorry for the trouble caused to you. 

    If "Auto-hide empty fields" are disabled form your form's submission page, downloaded submission PDF will display empty fields as well. I did check your form and the "Auto-hide empty fields" is enabled and that is the reason why empty fields are not being displayed. Please check the screenshot below:

     

    Do you mean to say that even if the field has value, submission PDF is not displaying those fields?

    Have you customized your form's submission PDF template? If yes, I would suggest you to please reset the PDF template and that should solve your problem. Please check the screenshot below how to reset PDF template:

     

    Hope this helps.

    Do get back to us if you meant to ask something else.

    Thank you!

  • Profile Image
    KaunasIce
    Answered on September 04, 2017 at 07:43 AM
    Thank you!
    "Reset" button really solved the problem.
    ...