What happens to submissions when you exceed the basic 100 allowed

  • Profile Image
    cowboypoets
    Asked on August 22, 2012 at 08:52 AM

    Hello JotForm,

     

    We didn't think this would happen, but we are close to our 100 allowed submissions.  We are at 97 right now.

    What will happen to the submissions that exceed 100.  Will the sender be notified that their submission didn't go through?  Can you let me know as soon as possible.  There are 4 forms on line, just one is shown below.

    Thanks,

    Mark Hanna

    cowboypoets@me.com

  • Profile Image
    Goldo
    Answered on August 22, 2012 at 09:00 AM

    You've almost hit the limit. When that time comes your forms will be disabled and you will no longer be receiving submissions. You can either upgrade the account to a paid plan to keep it working or wait for the montly reset which is scheduled on every 1st of the month.

    To upgrade an account simply go to Account Settings and a upgrade button is visible.

  • Profile Image
    cowboypoets
    Answered on August 22, 2012 at 11:22 AM

    Can we pay by the month?  Or does it have to be a larger period of time?

     

  • Profile Image
    Goldo
    Answered on August 22, 2012 at 12:24 PM

    Yes, it's possible to pay by the month as Jotform is a monthly subscription service. The best thing is you may upgrade, downgrade, or cancel your service at any time.

    See the features here: http://www.jotform.com/pricing/ .