Cannot login or send password reset

  • Profile Image
    Jake 
    Asked on August 17, 2017 at 10:32 AM

    Everything was fine as I was creating a new form this morning. 

    Then, I got bumped out and cannot log back in. 

    Help!

     

    Thanks,

    -jake

  • Profile Image
    Kevin_G
    Answered on August 17, 2017 at 11:16 AM

    I found an account related to your email address, the username is jakeroesler, the account is currently active and the forms there are working too. 

    Is this your account username? 

    I also checked the email address and you should be receiving emails without any problem so you can request a password change, if you do not find the email in your inbox folder, please kindly check the spam/junk folder, may be that the email ended up there. 

    If you are referring to a different account, please provide us with the username so we can check the status. 

    We will wait for your response.