The email forms

  • Profile Image
    h2oform
    Asked on August 17, 2017 at 11:08 AM

    Hello, I've created a form that emails information from this form when certain conditions are met. I have been trying to add the 'counter' data in the form but it never shows up in our auto responder email

     

    can you check this out?

     

    thank you, 

     

     

  • Profile Image
    BJoanna
    Answered on August 17, 2017 at 12:04 PM

    The value/Unique name of the submission counter widget is {counter1}, so the correct value is set inside of the Autoresponder email. I cloned your form and made few test submissions, but I was not able to replicate mentioned issue. The 'counter' is shown inside of the Autoresponder email.

    I also checked the email logs on your account and the 'counter' is shown inside of the latest Auoresponder email that was sent. 

    It seems that you were able to resolve the issue. 

    If the issue still persists on your end, let us know.