Removing the branding on a sub-user account

  • Profile Image
    JaneNethercott
    Asked on August 17, 2017 at 11:35 AM

    Hi,

    I am set up as a sub user of my company's account (itnmark).  I have set up some forms and embedded them into our website but the JotForm branding is still showing despite us having a Silver account, which should allow us to remove it.

    Can you have a look into this for me?

    Thanks,

    Jane

  • Profile Image
    Jan
    Answered on August 17, 2017 at 12:22 PM

    I believe you are referring to this form (Schools Testimonial form). This form belongs to your account (JaneNethercott) which is under the Free plan.

    You need to transfer the form ownership to the main account so that the footer will not appear. In My Forms page, just drag the form to the Shared folder to transfer the ownership. Here's a screen capture:

    Related guide: How-to-transfer-or-share-forms-and-data-with-another-account.

    Hope that helps. Thank you.