No data downloading

  • M732burke
    Asked on August 17, 2017 at 12:37 PM

    What is wrong?  Can't download data from forms.

  • David JotForm Support
    Replied on August 17, 2017 at 12:52 PM

    I tested exporting the form data to excel format and each set exported completely:

    No data downloading Image 1 Screenshot 20

    Check again to see if you still cannot export form data, it should currently be working.  Let us know if it still will not allow you to download the data on your end and we will be happy to have another look.

  • M732burke
    Replied on August 17, 2017 at 2:44 PM
    Downloading the file works. It is when I type in criteria in the search box. There are records in there matching the criteria but it says no records found. We MUST be able to download into PDF packages by our identification codes.
    ...
  • David JotForm Support
    Replied on August 17, 2017 at 2:48 PM

    We are currently doing some database maintenance that is requiring disabling search functionality in the submission page for larger data sets.  As far as I know, this should be restored tomorrow at the latest.