Search function on submission page not working

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    Asked on August 17, 2017 at 02:24 PM

    Why is this suddenly not working?  We must enter codes into the search box to locate batches of files for download.  It has been working night and day for 5 months.  We need this to work immediately

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    Answered on August 17, 2017 at 02:43 PM

    The search function is not working at the moment, our developers are working to fix it, you will be notified via this thread when this gets fixed.

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    Answered on August 17, 2017 at 02:46 PM

    I posted the initial thread about this. My workaround has been to export ALL submissions into Excel, where I can sort, filter, find, etc...... I am DREADING the part where I have to manually grab PDF'S and put them in order by hand. 

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    Answered on August 17, 2017 at 03:43 PM

    First of all please accept my apologies for the inconvenience.

    Kindly note that our submissions search issue has been escalated and our developers are well aware of it.

    They work hard on addressing every single escalated issue so we will be hearing from them pretty soon via this thread.

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    Answered on August 18, 2017 at 07:39 AM

    We are sorry for this inconvenience caused to you. 

    Please note that the problem should be fixed now. Could you please check and let us know if the issue still persists on your side?

    Thank you in advance for your understanding.