I am locked out of my account. Can you reset for me?

  • globaleducationcenter
    Asked on August 17, 2017 at 8:23 PM

    I am locked out of my account. Can you reset for me?

     

    Morgan

    Jotform Thread 1226492 Screenshot
  • Kevin Support Team Lead
    Replied on August 17, 2017 at 10:08 PM

    I have checked your account and noticed it's currently active and your forms seem to be working as well. 

    The email address you registered is "m****n@g********c********ter.org" so if you recognize the email you may request a password reset email, it can be done from the login page: 

    I am locked out of my account Screenshot 20

    Please let  us know if you are still unable to reset your password.

  • globaleducationcenter
    Replied on August 17, 2017 at 10:43 PM
    I forgot my password and was locked out. When I tried to retrieve, it wouldn’t allow me to do that.
    Morgan Lyn
    Director of Marketing & Development
    Global Education Center
    o. 615.292.3023
    c. 312.259.5149
    ...
  • Mike_G JotForm Support
    Replied on August 18, 2017 at 12:02 AM

    I would suggest you follow the instruction provided by my colleague. Please use the "Forgot Password?" from our login page to request a reset password instruction that will be sent to the email address associated with your account. By doing that, you will be able to reset your password for your account.