Email address is under bounce list how to remove it

  • Profile Image
    dhavaldamania
    Asked on August 18, 2017 at 03:19 AM

    as i open my account i am getting this error 

    because of that we are unable to receive any email notification of submission 

    please help us to resolved it at the earliest

     

    Please help because of that we are unable to receive submission email

     

    Regards,

     

    Dhaval

    M. +966535624507

    e. dhaval@bataweelgroup.com

  • Profile Image
    aktedias
    Answered on August 18, 2017 at 05:09 AM

    If your e-mail address added to the bounce list, these steps can help you with the solution:

     

     

    1.Click account shape icon found top of the page,then click accunt name

     

    2.Go to settings then Check Bounce List and enter the email address you want to check

    Then wirte or check e-mail address bounce list.

    If you have an email address on the bounce list, it will be enough to remove it.

     

     

    You can read more on our “Remove E-mail Address From Bounce List”:

    https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

    I've compared your form to another problem.This is an autoresponder problem. these steps can help you with the solution:

    1. Open form

    2. Click on "Settings".

    3. Next, go to "Emails".


    4. Click pencil button

     

    5. Click on “Recipients"

    6. Select “Branch E-mail”

    7. Click SAVE button

    Please get back to us if you have additional questions.